Shipping Information
At UTKilts, we work hard to get your order on its way as quickly as possible. Whether you're ordering an in-stock item for an upcoming event or a special-order kilt made just for you, this page explains how our shipping process works, what to expect after placing your order, and the shipping options available.
Order Processing
Most in-stock items ordered before 11:00 AM Mountain Time, Monday through Saturday, are shipped the same day. Orders placed after 11:00 AM Mountain Time are typically shipped the next shipping day.
We process and ship orders Monday through Saturday, excluding major holidays. For example, an order placed Friday afternoon will typically ship on Saturday, while an order placed Saturday afternoon will usually ship on Monday.
Please remember that order processing time and shipping transit time are different. Processing time is the time it takes us to prepare and ship your order. Shipping transit time begins only after your package has been shipped.
Special Order Items
Special order items are made specifically for your order and require additional production time before shipping. Because lead times vary by product, the estimated production time is listed on each product page and included in your order confirmation.
If your order contains both in-stock and special-order items, your order will be held until all items are ready so everything ships together.
As soon as your order ships, you will automatically receive an email containing your tracking information.
Shipping Options
During checkout, you'll be able to choose from several shipping options based on your location and the items in your order.
Ground Shipping typically arrives within 2–6 business days after your order has shipped.
2nd Day Shipping typically arrives 2 business days after your order has shipped.
Overnight Shipping typically arrives the next business day after your order has shipped.
Please note that these transit times begin after your package has been shipped, not when your order is placed.
Delivery times are estimates provided by the shipping carriers and may occasionally be affected by weather, holidays, or other carrier-related delays beyond our control.
International Shipping
We proudly ship to customers around the world using trusted carriers including FedEx, UPS, and DHL.
Delivery times vary depending on your destination and the shipping service selected during checkout. Expedited international shipping is available, and in many cases will be shipped using DHL Express, although another carrier may be used depending on your location.
For eligible destinations, all applicable duties, taxes, and import fees are collected during checkout whenever possible, so there are no surprise charges due upon delivery.
Tracking Your Order
Every shipment includes tracking.
As soon as your shipping label is created and your order is ready to leave our warehouse, you'll automatically receive a shipping confirmation email with your tracking number.
If your package appears to be delayed or has stopped moving for an extended period, please contact us. We'll gladly work with the shipping carrier to help locate your package and resolve any shipping issues.
If your tracking shows your package as Delivered but you have not received it, please contact us directly so we can help investigate the situation.
Shipping Insurance & Signature Confirmation
Shipping insurance is available during checkout for customers who would like additional protection for their order while it is in transit.
For larger or higher-value orders, a signature may be required upon delivery to help ensure your package arrives safely.
Shipping Addresses
We ship to residential and business addresses, PO Boxes, and APO/FPO military addresses whenever the selected shipping service supports those destinations.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If your order has not yet shipped, we'll gladly update the address before it leaves our warehouse.
If an order has already shipped, we'll work with you and the shipping carrier to determine the best available solution.